Whether it's opening an account, payments, bonuses, or betting – we're here to help every step of the way.
Find quick answers in our topic-by-topic guides
Creating a new account and what to do if you forget your password
Full details for Mobile Pay, Nagad, Rocket, and all other methods
Withdrawal rules, timelines & verification process
Welcome Bonus, free bets, and reload offers — full details
Download, Installation, Updates & Technical Issues
Bet settlement rules, cash out, and what happens when a match is cancelled
KYC Documents, Account Security & Two-Factor Authentication
Limit Setting, Self-Exclusion & Help Center
Opening an account on blockdag is quick and straightforward — it only takes a few minutes. Just follow the steps below.
Click the "Register" button in the top right corner of the website or app.
Enter your active Bangladeshi mobile number and a strong password.
Confirm your account using the 6-digit OTP code sent to your number.
Enter your correct name, date of birth, and address — you'll need these details when making a withdrawal later.
Start with just ৳500 and claim a 100% Welcome Bonus.
Entering the wrong password too many times may temporarily lock your account. If this happens:
Each person may only register one account. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
Depositing on blockdag is simple. We support all major payment methods in Bangladesh, so you can deposit anytime, anywhere, right from your mobile.
| Payment Methods | Minimum | Maximum | Processing Time | Charge |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant | Free |
| Nagad | ৳500 | ৳50,000 | Instant | Free |
| Rocket | ৳500 | ৳30,000 | Instant | Free |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 hours | Free |
| Visa / Mastercard | ৳1,000 | ৳1,00,000 | 5–15 minutes | Free |
Withdrawals from blockdag are fast and secure
Log in to your account and go to the "Withdrawal" menu. Select your preferred method and enter the amount.
Make sure your Mobile Pay/Nagad number or bank account details are entered correctly.
For your first withdrawal, you'll need to submit a national ID and a selfie. Approval typically takes 2–4 hours.
Once your request is approved, funds will reach your account within 1–24 hours.
Once the transfer is sent, you'll receive an SMS notification on your number.
Your withdrawal method must match your deposit method. If you deposited via Mobile Pay, you must withdraw to Mobile Pay.
Get a 100% bonus on your first deposit, up to ৳10,000. To qualify, you must deposit within 7 days of registration. Wagering requirement: 10x the bonus amount.
Get an extra 20% bonus on every weekly reload deposit. The reload bonus is credited to your account automatically — no need to claim it separately.
Free bets are available on selected matches. Free bets are generally valid for 48 hours. Winnings from free bets can be withdrawn directly.
Running into minor issues while using blockdag is completely normal, especially if you're new to online betting platforms. This Help Center was built to answer your questions and get you back on track as quickly as possible.
One of the most common questions we get is why a balance doesn't show up after a deposit. In most cases, this is due to temporary server load. Simply wait 5–10 minutes and your balance should update on its own. If it's been more than 15 minutes, contact us via live chat with a screenshot of your payment. Our team will manually verify and correct your balance promptly.
KYC, or "Know Your Customer," is an internationally recognized standard followed by all legitimate betting platforms. On blockdag, you must complete KYC verification before making your first withdrawal. This confirms your identity and prevents anyone else from withdrawing funds from your account. Required documents are: photos of both the front and back of your National ID card, and a clear selfie showing your face. Make sure your photos are clear — blurry or dark images will not be accepted.
KYC is typically approved within 2–4 hours, though during busy periods it may take up to 24 hours. Once verified, you won't need to go through the process again. The blockdag team keeps all your personal information strictly confidential and never shares it with third parties.
Yes, if a match is cancelled or a bet is voided for any reason, the full stake will be returned to your balance automatically — usually within 30 minutes of the cancellation. For accumulator bets, if one match is cancelled, that leg is counted as void and the remaining legs are settled at their original odds.
The blockdag app may occasionally experience loading issues. Start by checking your network connection. Then close the app and reopen it. If that doesn't help, clear the app's cache — go to Settings > Apps > blockdag > Clear Cache. If the problem persists, uninstall the app and download it again. Make sure you're using the latest version, as older versions may have known issues.
If the app isn't working for any reason, simply open blockdag.bet in your browser and enjoy the same full experience. All features work perfectly on mobile browsers too.
Your account security is our top priority. blockdag uses advanced SSL encryption to keep all transactions secure. That said, there are also a few precautions you should take on your end.
We're always ready to help you resolve any issue
For the fastest support, use Live Chat. Average response time is 2 minutes.
For detailed queries, send us an email at support@blockdag.bet.
Join our official Telegram channel for updates and support all in one place.
Answers to common questions are organized on the FAQ page. You can often find a solution quickly on your own.